Shipping, Returns & Exchanges
DISCLAIMER: These conditions do ONLY apply to items, such as artwork and merchandise. The sale of PUPPIES is outlined in the individual sales contract. The conditions below CAN NOT be applied on sales of any puppy or rehomed dog.
Shipping, Returns & Exchanges
Who is your carrier?
For items shipped directly from Valkyrie Northern Inuits and Wolfalikes, I primarily use the services of Royal Mail.
Can I track my order?
For orders shipped directly from Valkyrie Northern Inuits and Wolfalikes:
All orders are shipped with track and trace. All parcels are sent as extra secure mail and require a signature upon receipt. Once your order has been shipped, you will receive an email with a tracking number. Please allow 24 hours for the tracking to activate.
For orders shipped by GELATO
Please read about how order fulfilment works by clicking the links below. Standard flat rate shipping is included in all prices.
Delivery Time
For orders shipped from Valkyrie Northern Inuits and Wolfalikes:
I am located far out in the countryside and I drive all my parcels to the post office myself. To avoid unnecessary, negative environmental impacts I usually ship items two times a week.
Shipments within the UK should arrive within 1-3 business days.Delivery times tend to vary, but shipments to the EU usually arrive within 5-10 business days. Shipments outside of the EU usually arrive within 7-21 business days. Occasionally it may take even longer. Please be aware that once an item has been shipped, WolfMoon Studios has no control over shipping time and I do not know any more than what is available through the tracking information made available to you.
GELATO orders depend upon a number of factors. Please visit the links above for more information.
Missing/Delayed Parcels
I try to respond in a prompt and timely manner, but please allow 72 hours to receive a reply via email.
Please contact me before filing a claim with my payment processor and/or your credit card company/bank/etc. as the vast majority of issues can be solved without involving them. I pride myself on being easy to work with and doing my best to keep all of my customers happy. However, please be aware that I do not stray from the policies detailed on this website and that it is your responsibility as a customer to read my Terms of Use and all other relevant policies before placing an order.
It is extremely rare for items to go missing, but at times some parcels take an extraordinarily long time to reach the recipient. On occasion shipments that are supposed to take 3-5 days have taken eight weeks.
However, if 21 (twenty-one) or more business days have passed since you received notice that your order was shipped and it still has not arrived, please do the following:
For items shipped directly from Valkyrie Northern Inuits and Wolfalikes:
Before contacting me, please use the tracking number provided to you. If you have ordered an item that ships directly from Valkyrie Northern Inuits and Wolfalikes, please use your local mail carrier service website (USPS, Australia Post, Deutsche Post, etc.) rather than the Royal Mail tracking website. You will usually get much better and more detailed information that way. If your item appears to be “stuck” somewhere, please contact me immediately so that I can file a report with Royal Mail. Every single time I have started a trace on an item it has started moving again within 48 hours.
All parcels sent directly from Valkyrie Northern Inuits and Wolfalikes are sent as extra secure mail and require a signature upon receipt. This means that buyer protection often does NOT apply if the item is stolen or lost after being marked as “delivered”. If someone else will be signing for your parcel, make sure they are trustworthy! Valkyrie Northern Inuits and Wolfalikes/Cecilia Engdahl does not accept any responsibility for missing items marked as “delivered” and will not reimburse items that have been deemed stolen or lost after delivery.
In case of loss or damage during transit (before delivery) Royal Mail insurance will apply. An insurance investigation may take up to sixty (60) days and no reimbursements will be paid out until Royal Mail has accepted responsibility and paid out the insurance to Valkyrie Northern Inuits and Wolfalikes/Cecilia Engdahl
For items produced by Gelato:
If you have ordered a POD item from Gelato, please check the tracking number provided and contact the shipping company if the item appears to be stuck somewhere. As I do not ship these items myself I do not get involved in tracking and tracing them. If the item appears to be truly lost, please contact me immediately and I will get in touch with the production company. They will usually offer to ship a replacement or to refund our order.
Cancellations, Returns, and Exchanges
Order cancellations
You may cancel any order that ships directly from Valkyrie Northern Inuits and Wolfalikes for any reason until 12 hours before shipment.
Print-on-demand (POD) orders that are fulfilled by Printify generally cannot be cancelled as they enter production very quickly, but you are welcome to enquire. If a POD order is cancelled a £5 processing fee will be deducted from your refund.
If you have ordered an item that ships from Valkyrie Northern Inuits and Wolfalikes
If you are unhappy with your purchase for any reason at all please do not hesitate to contact me. If I cannot solve the problem immediately you will be asked to return the item. Returns and exchanges are accepted within 14 (fourteen) days from the day your item is marked as “delivered”. The item cannot have been altered or modified in any way. The item must be returned in its original packaging, in the same careful manner as it was received. All return shipping costs are the responsibility of the customer. Valkyrie Northern Inuits and Wolfalikes will only reimburse you for your return shipping costs if the return is due to a mistake on my part, such as accidentally shipping you the wrong item, and I will not reimburse any such costs until I have received the item back. You must be able to provide me with a receipt showing your exact shipping charges.
Once I receive the item, I will either refund the purchase cost of your item or ship your requested exchange item to you without charging any additional shipping fees. Please allow five (5) business days from the date I receive your return to complete your return or exchange.
If you have ordered a print-on-demand (POD) item
I am happy to offer a refund or exchange if there is any damage to a Gelato order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with otherwise clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition within 14 days of receiving your item. Please supply photos of both the item(s) and the packaging. Please be aware that without clear photographic evidence of the damage or manufacturing error, neither a refund nor an exchange can be processed. Damaged items do not need to be returned. Photo evidence will be sufficient evidence for any discussion.
However, since Gelato orders are made on demand they cannot be returned, refunded, or exchanged if you have changed your mind, simply don’t like the item once received, or if you have ordered the wrong size.
Customs fees (items shipped directly from Valkyrie Northern Inuits and Wolfalikes)
Valkyrie Northern Inuits and Wolfalikes is located in the United Kingdom, a country not part of the European Union.
If you live in the EU and other countries, your shipment may be subject to customs tax and additional handling fees. These fees are your sole responsibility and Valkyrie Northern Inuits and Wolfalikes will not reimburse you under any circumstance. If you refuse an item due to customs charges and it ends up being returned to Valkyrie Northern Inuits and Wolfalikes, I will reimburse your original purchase cost minus a £5 restocking fee. The refund will be made once I have the item(s) back in hand.
Customs fees (print-on-demand items)
Gelato uses a number of different production partners and shipping companies across the globe. Although both companies aim to produce in and ship from countries located in the buyer's area, some items may still end up being shipped internationally and customs and handling fees can incur.
These fees are your sole responsibility and Valkyrie Northern Inuits and Wolfalikes will not reimburse you under any circumstance. If you refuse an item due to customs charges and it ends up being returned, I will reimburse your original purchase cost minus a £5 restocking fee. The refund will be made once the item has been confirmed as returned to the sender.
Discount Codes
The Valkyrie Northern Inuits and Wolfalikes welcome discount code can only be applied to select items sold through the Valkyrie Northern Inuits and Wolfalikes website.
Discount codes cannot be combined or applied to previous purchases. Discounts are applied before shipping, handling, and tax. Some exclusions may apply. Discounts cannot be applied to already discounted items.